Lost and Found Policy

Fluent’s Lost and Found policy generally emphasizes that both hosts and guests should take responsibility for personal belongings during a stay. 

As a Guest:

1. Contact the Host: If you believe you left something behind, please reach out to us directly.
2. Time Limits: We encourage you to contact us as soon as you realize something is lost. If the item is located, we can help arrange for it to be returned.
3. Shipping Costs: If an item is returned, the guest is typically responsible for any shipping fees associated with sending the item back.

As a Host:

1. Notify the Guest: If Fluent finds a guest’s belongings, we will reach out to the guest immediately through WhatsApp or other contact details we have available.
2. Return Process: Hosts and guests can negotiate how the items will be returned. Typically, the guest covers shipping costs.
3. Unclaimed Items: If items remain unclaimed after 1 month, Fluent may choose to discard or donate the item based on their discretion unless an agreement has been made with the original owner in writing.