Refund Policy
We understand that plans may change. Our Cancellation Policy outlines the conditions for refunds and amendments to bookings at SIX ON N.
Cancellation Terms
- Cancellations made up to 30 days before arrival will receive a full refund.
- Cancellations made between 14 and 30 days before arrival will be eligible for a 50% refund.
- Cancellations made within 14 days of arrival will result in a 75% forfeiture of the total stay amount.
- Cancellations within 7 days of arrival will forfeit 100% of the total stay amount.
Refund Policy
- Refunds will be processed to the same account used for the original payment.
- Any banking fees incurred during refunds will be deducted from the refunded amount.
- Refunds may take up to 14 business days to reflect.
Amendments to Bookings
- Requests to change booking dates will be considered based on availability and may incur additional charges due to seasonal rate differences.
- For amendments made within 14 days of arrival, the original cancellation terms may still apply.
Third-Party Reservations
For bookings made via third-party platforms such as Booking.com or Airbnb, the terms and conditions of those platforms will apply. We recommend reviewing their policies at the time of booking.
Contact Information
For cancellations, amendments, or further clarification, please contact us:
Email: sixonnconcierge@fluentliving.com
Phone: +27 67 037 4288